We are CACEIS
We are an asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing and issuer services.

With assets under custody of €4.6 trillion and assets under administration of €2.2 trillion, we are a European leader in asset servicing and one of the major players worldwide.

What is the opportunity?

The ETF (Exchange-Traded Funds) Service Department develops investment solutions to help clients reach their financial goals. This position will:

• Key position within the ETF Services team who are responsible for receipt and processing of ETF Primary Market orders, and related activity, from APs and MMs.
• Act as a direct point of contact / escalation point for Issuers’ Capital Markets and Operations teams and APs.
• Maintain strong cooperation with all the stakeholders of CACEIS to deliver operational excellence and best-in-class solutions.

What will you do?

ETF Operations

• Manage the end-to-end processing of ETF primary market creation and redemption orders, ensuring accuracy, timeliness and adherence to service level agreements.
• Prepare, calculate and validate Primary Market Trading Components (PMTC/Actual Cost), including the review of component securities, quantities and pricing.
• Produce and validate ETF cash confirmations.
• Apply expert knowledge of Portfolio Composition Files (PCFs), ETF issuance models (ICSD, ICSD+ and Local CSD) and settlement processes to support operational excellence.
• Ensure all transactions are processed accurately and in accordance with internal controls, regulatory requirements and operational procedures.

Client & Stakeholder Management

• Act as the primary operational contact and escalation point for Authorised Participants (APs), ETF issuers and Capital Markets teams.
• Build and maintain strong working relationships with internal and external stakeholders to deliver a high standard of client service.
• Investigate and resolve complex operational queries, exceptions and settlement issues in a timely manner.
• Lead operational and client service review meetings and support discussions relating to service enhancements and operational improvements.
  
  

Operational Excellence

• Monitor operational quality, productivity and risk metrics, taking ownership of issues and driving timely resolution.
• Maintain accurate process documentation and ensure appropriate operational controls are followed.
• Identify opportunities to improve processes, reduce operational risk and enhance efficiency.
• Support the implementation of new products, regulatory changes and strategic initiatives impacting ETF Operations.

Collaboration & Technical Expertise

• Serve as a subject matter expert within the ETF Operations team, providing guidance and support to colleagues where required.
• Share knowledge and best practice to support team capability and consistency.
• Collaborate effectively with cross-functional teams to deliver operational excellence and successful client outcomes.
• Contribute to projects and change initiatives aligned with the wider ETF strategy

Bachelor’s degree in Business, Finance or a related discipline, or equivalent relevant experience.

• Minimum of 5+ years’ experience at a Senior level in ETF Transfer Agency (TA), Fund Administration (FA) and/or Custody.
• Strong understanding of ETF Capital Markets and the ETF operating model required.
• Demonstrated experience and in-depth knowledge of ETF fund services and operational processes.
• Expertise of ETF ecosystem, operations, industry trends, and competitor
• services/offerings
• Knowledge of Actual Cost structures across Equity and Fixed Income products

Professional competencies

• Strong commercial acumen and sound business judgement.
• Client-focused with a commitment to delivering exceptional service.
• Excellent interpersonal, communication and stakeholder management skills.
• Ability to build effective relationships and collaborate across teams and functions.
• Highly organised with excellent planning and prioritisation skills, and the ability to manage competing deadlines.
• Self-motivated with the ability to work independently and use initiative.
• Maintains professionalism and composure when working under pressure.
• Results-driven with a continuous improvement mindset.

Technical skills

• Advanced proficiency in Microsoft Excel and the Microsoft Office suite.
• Proven project management skills with the ability to successfully deliver initiatives and drive operational improvements.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

Desirable experience & skills

• Experience working with a leading ETF service provider or asset management organisation.
• Knowledge of additional Exchange Traded Products (ETPs) and process flows i.e., Exchange Traded Notes (ETNs) and Exchange Traded Commodities (ETCs).

Additional requirements

• Willingness to travel occasionally, primarily to Luxembourg and Paris, as business needs require.
• French language proficiency is an advantage but not essential.