What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer of Settlements Control team in the Custody is responsible for accurate and timely investigation and resolution of settlement breaks. This role involves managing daily operations, coordinating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The Senior Client Operations Officer will execute complex daily operations, address operational issues with utmost urgency, implementing process improvements, and maintaining high standards of service delivery to clients.

Working hours: 9am to 6pm MYT

What will you do?

• Ensure accurate and timely investigation of assigned breaks in accordance to operating procedure of the team

• Perform checks and controls to ensure all issues are highlighted in reports, and escalated to manager where applicable.

• Take charge to solve complex issues guided by procedure and guidance from more senior team members

• Complete all reporting tasks and handle all queries  in a timely manner.

• Diligent follow up on all open issues until complete resolution

• Escalate operational issues or any abnormality in according to local escalation protocol

• Guide junior team members in improving their technical competency

• Support the team manager in any ad hoc requests in relation to the team’s core business or departmental activities

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
  Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

• Strong knowledge in reconciliation for cash and asset
• Strong understanding of the firm’s policies for CASS requirements in relation to identification and resolution of reconciliation breaks

• Strong technical understanding in trade settlement requirements and specific instruction format
• Strong understanding in the implications of failed settlement across all Asia and Middle East markets
• Strong understanding in the connection of upstream-downstream dependency of Custody Settlements Control with its stakeholders

• Strong comprehension in understanding an issue and problem-solving skills.
• Clear and concise communication to coordinate a solution for trade issue among stakeholders
• Good command in English – ability to speak, write, listen to European stakeholders (both native and non-native English)
• Strong sense of urgency in dealing with every issue
• Strong understanding of escalation and able to work under pressure.

Nice-to-have

• Personality of continuous learning & improvement
• Strong sense of responsibility in taking ownership of task deliveries and controls completion in a team
• Good understanding of ICSD, America, and European market requirements of settlements