What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a Centre of Excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape. 

The change manager drives people, process, and cultural transformation across client services, technology, and regulatory areas. Using Lean Six Sigma, Agile, and design thinking, it ensures smooth transitions, stakeholder alignment, client satisfaction, and service quality. It focuses on change strategy, transformation delivery, and enabling adaptability in financial services.


Region: Malaysia
Working hours: 9:00AM - 6:00PM

What will you do?

• Lead Change Strategy & Delivery – Drive transformation initiatives such as client onboarding transitions, fund migrations, operating model redesigns, and platform upgrades, leveraging Lean Six Sigma, Agile/Scrum, and Design Thinking for efficient, client-centric outcomes.
• Manage Risk & Readiness – Conduct change impact and readiness assessments, oversee cutover and stabilization activities, and collaborate with risk and control teams to ensure compliance and minimize disruption.
• Engage & Influence Stakeholders – Partner with relationship managers, product, operations, compliance, and technology teams across global/regional offices; influence senior leadership using data-driven insights and clear ROI evidence.
• Ensure Post-Implementation Success – Track adoption, KPIs, and client satisfaction while embedding feedback loops and reinforcement mechanisms to ensure changes deliver lasting impact.
• Drive Communication Excellence – Design and deliver communication strategies to keep teams aligned, informed, and engaged throughout transformation journeys.
• Build Capability Through Training – Facilitate training, simulations, and knowledge transfer workshops, supported by reinforcement materials such as desk aids, process maps, and FAQs.

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

• Bachelor's degree in Finance, Data Analytics, Banking, or related field.

• 7–10 years, with 3-5 years in Change Management.

• Change Management certification (PROSCI, ACMP) preferred.
• Well versed with Change Management Frameworks, Lean Six Sigma or Agile methodologies.
• Strong data analytics & visualization - exception management analysis, reporting transformations, data lineage analysis.
• Proficient understanding and able to leverage tactical solutions - RPA, APIs, AI, Machine Learning, NLP.
• Process enhancement workflows & system integration comprehension.
• Good domain knowledge on asset servicing business.
• Strong critical thinking and problem-solving abilities.
• Excellent stakeholder management and influencing skills.
• Skilled in verbal, written, and visual communication.

• Intermediary / Advanced Excel & Microsoft 365
• Power BI knowledge.