General information
Entity
CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.
Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.
With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide
By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference
2025-102759
Publication date
22/08/2025
Job description
Business type
Types of Jobs - IT, Digital et Data
Complementary business types
Types of Jobs - Asset Management
Types of Jobs - Corporate & Investment Banking
Job title
Change Manager, CACEIS Consulting M/F
Contract type
Permanent Contract
Expected start date
22/11/2025
Management position
Yes
Job summary
This role will be responsible for leading the people, process, and cultural aspects of transformation programs that impact client servicing operations, technology platforms, and regulatory processes within the investor services function. This role combines structured change management methodologies with Lean Six Sigma, Agile delivery practices, design thinking, and critical thinking to deliver initiatives that are user-focused, operationally sound, and strategically aligned. Acting as the central link between business stakeholders, operations teams, and technology partners, the Change Manager ensures seamless transitions, high adoption rates, and sustained benefits while safeguarding client experience and maintaining service quality. By embedding continuous improvement practices and fostering stakeholder engagement at all levels, this role plays a pivotal part in enabling the organization to adapt quickly, operate efficiently, and remain competitive in a fast-evolving financial services landscape.
#LI-KP1
Supplementary Information
Change Strategy & Transformation Delivery
· Develop and execute change management strategies for initiatives such as client onboarding transitions, fund migrations, operating model redesigns, and platform upgrades.
· Integrate Lean Six Sigma principles to streamline processes, reduce waste, and improve service delivery.
· Apply Agile/Scrum practices for iterative, value-driven delivery.
· Use Design Thinking to ensure solutions are client- and user-centric.
Change Implementation & Risk Management
· Conduct change impact, risk and readiness assessments.
· Lead cutover, transition, and stabilization activities.
· Work with risk and control teams to ensure compliance and minimize disruption
Stakeholder Engagement & Influence
· Partner with relationship managers, product, operations, compliance, and technology teams to align on objectives and impacts.
· Navigate complex stakeholder networks across global/regional offices.
· Influence senior leadership using data insights and change impact evidence and ROI benefits through change implementation
Post Implementation Sustainability
· Track adoption, operational KPIs, and client satisfaction post-change.
· Conduct feedback loops to drive continuous improvement.
· Embed reinforcement mechanisms to ensure changes stick
Communication, Engagement & Training
· Design and deliver communication
Position location
Geographical area
Asia, Malaysia
City
Putrajaya
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
· Change Management certification (PROSCI, ACMP) preferred.
Level of minimal experience
6-10 years
Experience
· Experience: 7 – 10 years, with 3-5 years in Change Management
Required skills
· Well versed with Change Management Frameworks, Lean Six Sigma or Agile methodologies
· Strong data analytics & visualization - exception management analysis,
reporting transformations, data lineage analysis
· Proficient understanding and able to leverage tactical solutions - RPA, APIs, AI, Machine Learning, NLP
· Process enhancement workflows & system integration comprehension
· Good domain knowledge on asset servicing business
Technical skills required
Technical Skillset - Intermediary / Advanced Excel, Microsoft o365, Power BI knowledge
Languages
English
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