What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: APAC

Working Hour : 9am - 6pm

Required: Japanese business language certified (JLPT N2) - capability to speak, read and write Japanese professionally.

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What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

• An undergraduate or Master’s degree in Accounting, Finance, or other Business related field.

• Typically 3 – 5 years of related experience in Client Servicing experience with operational experience in the product
• Excellent communication (written and oral) in English and Japanese (JLPT N2 certified)

What will you do?

• Point of contact for servicing clients and interacting with the market and other providers
• Govern overall service delivery to clients, drive improvement of service quality.
• Perform proactive servicing for a designated portfolio of dedicated product base
• Fostering a client centric mindset throughout the teams
• Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client satisfaction objective
• Act as the main point of reference for Japanese language related interactions, internally and externally
  Continuous improvement
• Contributes to projects aimed at optimizing business performance (processes, equipment, information, systems, etc.)
  
  Ethics, Compliance & CSR
• Ensures the proper application of regulations in force and their operational within the Group.
• Integrates the principles of the CACEIS Code of Conduct into its activities.
• Ensures compliance with CACEIS policies, standards and procedures.\
• Implements appropriate measures to prevent, detect and deter corrupt practices corruption.
  
  Others
• Understand the business line's strategic objectives and decisions, and translate them into coordinated action plans.
• Work as a team to understand strategic vision, its short- and long-term and adhere to it.

• Good knowledge about Fund/Trust Industry and Financial Markets in general.

• Prior exposure to Operational Risk and the corresponding risk monitoring tools.

• Technical skills and proficiency in MS Office applications including PPT, Excel, Word, and Outlook.

  Prior exposure to client query management and monitoring tools.

• Operational experience in more than one product line