We are CACEIS

We are an asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing and issuer services.

With assets under custody of €4.6 trillion and assets under administration of €2.2 trillion, we are a European leader in asset servicing and one of the major players worldwide.

What is the opportunity?

The Senior Business Analyst will act as a central coordination and leadership point within the ETF organisation. This role will drive ETF product enhancements, manage cross-functional initiatives involving internal and external stakeholders and lead strategic initiatives. The successful candidate will combine strong project management and business analysis skills with deep knowledge of ETFs and a solid technical background. They will be a key point of contact for ETF-related change, ensuring that business objectives, operational readiness, and client requirements are aligned and delivered effectively.

What will you do?

Reporting and Key Responsibilities

1.       Product Enhancement & Change Delivery

• Lead end-to-end delivery of ETF product enhancements (new features, operational improvements, data/reporting enhancements, technology changes)
• Work closely with the ETF stakeholders to translate product strategy and roadmap into clear, actionable requirements and project plans
• Coordinate design workshops with subject matter experts to ensure solutions are fit-for-purpose and compliant with regulatory and operational standards
• Track delivery timelines, manage risks and issues, and proactively escalate where necessary to ensure timely and high-quality implementation
  
  
  

2.       ETF Expertise & Technical Insight

• Understanding of ETFs including structure, issuance models, operational lifecycle, primary/secondary market, stakeholders
• Work closely with IT to translate business needs into clear functional specifications and to understand technical constraints, opportunities, and architecture impacts
• Lead the various project committees and produce the appropriate materials
• Own detailed project plans and track progress against agreed timelines
• Contribute to improving data quality, reporting capabilities, and system integrations that support ETF operations and client servicing
• Stay up to date with industry developments, regulatory changes, and market trends relevant to ETFs, and proactively identify opportunities for innovation or improvement
• Act a subject matter expert for the ETF organisation
• Support ETF operational teams

3.       Process Improvement & Governance

• Analyse existing ETF processes end-to-end and propose enhancements to efficiency, control, and client experience
• Design and document target operating models, workflows, and procedures for new products or clients
• Ensure that changes adhere to internal governance, risk, and compliance standards
• Support the development of best practices within the ETF organisation

• Post-secondary education with an accounting/finance or business concentration or equivalent experience

• Experience (5+ years) in a business analyst or similar role within financial services, preferably with direct exposure to ETFs, index funds, or related products
• Ability to work closely with Operations, Product, Technology, Relationship Management, and external stakeholders (clients, custodians, administrators, market makers, exchanges)

• Comfortable with system workflows, data models, reporting tools, and integration concepts; able to bridge business and technology teams effectively.
• Good analytical skills and ability to work with data and have a structure approach to investigations
• Comfortable with standard office tools, particular excel and excel driven formulas
• Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff. Comfortable interacting with various operational teams
• Good communication, presentation and negotiation skills
• Risk management and mitigation focus
• Proven organisational and time management skills
• Self-starter with a high degree of ownership, able to manage multiple initiatives simultaneously and work to tight deadlines
• Client-focused mindset, with a strong appreciation of service quality and long-term relationship building
• Willingness to travel occasionally, primarily to Luxembourg and Paris, as business needs require
• French language proficiency is an advantage but not essential