The Group Client Communication Manager is in charge of implementing the CACEIS Client Communication plan with the support of other team members. He/she promotes the circulation of information about the entity's strategy, projects, activities and organisation that impact and need to be communicated to clients. He/she oversees the preparation and management of all CACEIS Client Communications content.

Main Activities

Strategic Client Communications

• Develop and oversee the execution of across-the-board Client Communication plans related to CACEIS projects with a client impact (Org change, M&A activity, System Migrations etc) and participate in internal project workstreams
• Ensure client impact is well understood and appropriate plan in place for Client engagement throughout lifecycle of project
• Showcase CACEIS in Client Communications content and ensure it is depicted coherently
• Provide Specialized SME Communications support for regularly occurring “themes” that span CACEIS

Incident Management

• Provide coverage for incident management client communications and post-incident reporting.
• Ensure Client facing teams are updated throughout the lifecycle of the incident on all Client Communications activity.
• Maintain tools and channels for dissemination of information.
• Maintain updated Distribution Lists to support targeted communication.

Operational Client Communication tasks

• Collaborate with BU’s to review and edit content to ensure it is understandable to intended audience.
• Maintain calendar of communications to ensure distributions are well spread out
• Set up and monitor indicators/dashboards
• Maintain updated Distribution Lists to support targeted communication.

Internal Information Sharing

• Ensure client facing teams are aware in advance of release to clients and organise information sharing meetings where necessary
• Oversee maintenance and updates for the information sharing channels
• Management of innovation and communication processes
• Develop ability to deliver tailored communications plans.
• Leverage multiple communication channels for delivery (OLIS, Flash News, webinars, videos).
• Centralize and streamline communications process to improve speed of approvals & responsiveness to clients.
• Provide regularly updated resources to enable client-facing teams to engage with clients and tell an evolving story.

Skills

• Have a command of written communication
• Lead a project
• Produce communication content
• Coordinate internal/external players
• Spread a culture of digital innovation
• Monitor developments in his/her field of activity
• English
• Office automation
• Project Management
• Client-oriented Behaviours ("Think Client")
• Compliance
• Risk culture

Bachelor Degree