CACEIS Investor Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 20/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

Region: Lux

Working Hours: 3pm -12am /4pm -1am

• To prepare and process Shareholder Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s.
• Being responsible for accuracy and punctuality of data sent to Fund Managers.
• Work in collaboration/interact with other teams within the Shareholder Services department and other teams within the company.
• Responsible for assisting the Supervisor to lead the team and being the point of contact in the absence of supervisor to ensure complete shift coverage.

Processing Transaction
Trades
• Input all types of transactions such as subscriptions, redemptions, transfers and switches from documents queued in the related Documentum baskets into the Sara application.
• Validate the transactions input in Sara by another team member.
• Make corrections to transactions entered in SARA where appropriate by adhering Blind Trade Validation Protocol.
• Report transaction order and entry issues to the relevant parties where necessary
• Update the status of transactions in Documentum following entry and validation in SARA
• Attach transaction entry to relevant item stored in Documentum
• Ensure all trades received prior to cutoff processed accurately prior to deadlines
• Check all the transaction documents in Documentum have reached the “checked” status.
• Check all the outstanding documents in Documentum and support with proper justification.
Dispatching
• Accurately identify types of documents (instructions) received into Documentum and dispatch them to the relevant workflow basket.
• Review and monitor the client queue to ensure a high level of service
• Monitor all baskets to ensure workflow is maintained and all items actioned within SLA.
• Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
• Adhere to the NIGO process during dispatching.

Generic Processes
Periodic Processes

• Generate distributions, process payment and ensure timely reporting to client.
• Generate the Regular Savings Plan and process direct debit file
  Electronic Dealing.
• Processing and checking of function dependent on file upload.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation

-  Leaders who support your development through coaching and managing opportunities

-A world-class training program in financial services

- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Undergraduate or Mater degree in accounting, finance or any other related fields.

• Accuracy & Quality.
• Customer Orientation/Client Focus.
• Ability to work effectively in a busy and challenging environment.
• Business Acumen.
• Effective Written / Verbal Communication.
• Multi-tasking and Time Management.
• Initiative and Innovation.
• Performance Orientation.
• Interpersonal Understanding

• Transfer Agency or financial services industry in an operations environment.
• Excellent attention to detail.
  Good interpersonal skills and networking skills with all stakeholders.
• Good organization skills and ability to prioritize workloads to meet tight deadlines.
• Previous relevant fund industry knowledge useful (but not essential).
• Tertiary qualifications (advantageous).
• Specific Industry based qualifications (advantageous).
• Shareholder Services operations.
• Key industry legislation.
• Client contractual obligations.
• Interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff.