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Moteur de recherche d'offres d'emploi CACEIS

Senior Investor Services Officer M/F

Vacancy details

General information


CACEIS is the asset servicing banking group of Crédit Agricole dedicated to institutional and corporate clients.

Through offices across Europe, North America and Asia, CACEIS offers a broad range of services covering execution, clearing, depositary and custody, fund administration, middle office outsourcing, forex, securities lending, fund distribution support and issuer services.

With assets under custody of €2.6 trillion and assets under administration of €1.7 trillion, CACEIS is a European leader in asset servicing and one of the major players worldwide (figures as of 31st December 2018).  



Publication date


Job description

Business type

Types of Jobs - Operations

Contract type

Permanent Contract

Job summary

 Job Objectives:

 Responsible for all aspects of shareholder servicing which includes processing subscriptions and redemptions, maintenance of the Shareholder Register, dealing with investor and client queries and providing the relevant reports to investors and clients.

 Main Duties and Responsibilities:

  • Process subscriptions, redemptions, transfers, and switches for a range of onshore and offshore funds on the relevant Transfer Agency system.
  • Resolve dealing related enquiries by email and telephone, supplying information relating to funds’ portfolios, prices, dealing procedures, markets and currencies.
  • Liaise with local offices, clients and shareholders around the world.
  • Checking and Processing all activity for investors and client (transactions, reporting, ad hoc requests and queries).
  • Ensure the accurate maintenance of shareholder register and investor files
  • Prepare and distribute of shareholder statements and Investment Manager Reports.
  • Distribute Interim and End of Year Financial Reports to Shareholders
  • Ensure compliance with anti-money laundering procedures
  • Reporting of Fund transactions to the Fund Accountant Teams
  • Daily Reconciliation of Cash Accounts
  • Timely resolution of audit requests
  • Review and approve administrator processes and ensure all procedures are followed
  • Communicate relevant information as appropriate up and down the line
  • Complete all tasks to a high quality in a timely and accurate manner
  • Team player who can work well alone and as part of a team




Position localisation

Geographical area

Europe, Ireland



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Third level / business school qualification desirable.

Level of minimal experience

0-2 years


• The candidate should have a minimum of 2 years experience of the A-Z Transfer Agency processes.
• Knowledge of varying fund types such as Retail Funds, Mutual and Hedge Funds.
• Fully understand the dealing process and rules, particularly in respect of restricted funds and delayed deals.
• To be client focused and to have a good understanding of investor related requirements.
• To assist the Team Leader as and when required

Required skills

• To be organised and methodical in their approach to work with an eye for detail.
• To be proactive in sharing information with other team members and assisting others when necessary.
• Team player who will participate and contribute in team meetings.
• To become actively involved in departmental projects as and when required
• To be a self starter, enthusiastic, flexible and motivated to learn and develop as the department evolves
• Good interpersonal and communication skills and an ability to work on their own initiative.

Technical skills required

• Computer literacy is essential, skilled in the use of Microsoft Excel and Word.