General information
Entity
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..
Reference
2026-107727
Publication date
23/01/2026
Job description
Business type
Types of Jobs - Asset Management
Job title
Senior Client Operations Officer, FX Operations - Market Solutions M/F
Contract type
Permanent Contract
Expected start date
02/03/2026
Management position
No
Job summary
What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
You will be responsible on day-to-day processing of FX instructions through a dedicated FX Operations function which comes under Market Solution. The role is to deliver specific services to external and internal stakeholders with high level of quality, efficiency and fostering a client first mind-set. You will be responsible to define an appropriate control and governance to support the operations and to meet the regulatory requirements, closely working with Risk, Compliance and Change programs to support group’s initiative as well as assist with Internal and External Audit and Regulatory requirements.
You will be supporting Europe team through the FTS model. Observing working hours of 9:00am-6:00pm and 10:00am-7:00pm (Malaysia time).
What will you do?
As a Senior Client Operations Officer, you will:
- Manage daily FX processing tasks, including input, verification, validation, and settlement of FX transactions.
- Ensure adherence to operating procedures, control frameworks, escalation protocols, and regulatory compliance.
- Deliver high accuracy and timeliness to provide superior client service.
- Monitor FX Operations team mailboxes and confirmations to address instructions and queries promptly.
- Collaborate with internal and external stakeholders to ensure a robust operating model and mitigate risks.
- Investigate and resolve FX breaks within agreed timelines.
- Share best practices within the team and report control weaknesses to management.
- Contribute to FX projects and initiatives with innovative ideas to enhance processes and controls.
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Position location
Geographical area
Asia, Malaysia
City
Putrajaya
Remote work
unauthorized
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Relevant tertiary education, such as Investment Banking, Business Administration, etc.
Level of minimal experience
3-5 years
Experience
- 3–5 years of relevant experience in FX operations or a similar field
- In-depth knowledge of FX products, markets, and industry practices
- Proficiency in SWIFT and a solid understanding of various operational functions including processing, reconciliation, settlement, and payment
Required skills
- Strong written and verbal communication skills
- Excellent client service management skills
Technical skills required
- Experience with FX processing and Wings and Olis system knowledge
Languages
English