What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Assistant Team Manager in Custody Settlements is responsible for all tasks deliveries in the team and see that they are completed in accordance to procedure and meeting global market deadlines. This role seeks capability in stepping-in during absence of team manager to govern all administrative and operational tasks in the team. The ATM will perform multiple controls in daily operations, lead the resolution of all queries, and continuously seek improvement to address issues at root cause.

Working hours: 9am to 6pm MYT

Region: France

What will you do?

• Responsible to ensure all trade processing, issue investigation and resolution, and reporting in the team are completed in accordance with market deadlines and internal deadlines.
• Through strong technical understanding of operational processes, consistently analyze common trade issues to address the issues at root cause to avoid recurrence.
• Ensure operational procedures are updated following every change in process or control and ensure every team member has well understood the changes.
• Assist Manager in day-to-day operations of the team in terms of administrative and governance tasks.
• Ensure the team is ready for market changes through monitoring market newsflash.
• Ensure all team members are meeting the expected competency level through cross-training and personal coaching.

• Very strong technical understanding in trade settlement requirements and specific swift instruction format requirements for specific markets
• Full understanding in the implications of failed settlement across all Asia and Middle East markets, and all market specifics
• Full understanding of market-specific processes such as Buy-In, market penalty calculation, Stock Connect and Bond Connect
• Good understanding of ICSD, America, and European market requirements of settlements

• At least 4 years of experience working in Custody or Middle Office asset servicing operations
• Experience in leading a team of 5 or more in non-managerial tasks
• Proven track record in continuous improvement and excellence in team governance
• Demonstrated professionalism and maturity in handling conflicting issues between stakeholders and among team members

• Strong understanding in the connection of upstream-downstream dependency of Custody Settlement with its stakeholders
• Strong comprehension in understanding an issue and problem-solving skills
• Clear and concise communication to coordinate a solution for trade issue among stakeholders
• Strong sense of urgency in dealing with every issue
• Strong understanding of escalation and able to work under pressure