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Investor Services Officer M/F

Vacancy details

General information


CACEIS is the asset servicing banking group of Crédit Agricole dedicated to institutional and corporate clients.

Through offices across Europe, North America and Asia, CACEIS offers a broad range of services covering execution, clearing, depositary and custody, fund administration, middle office outsourcing, forex, securities lending, fund distribution support and issuer services.

With assets under custody of €2.6 trillion and assets under administration of €1.7 trillion, CACEIS is a European leader in asset servicing and one of the major players worldwide (figures as of 31st December 2018).  



Publication date


Job description

Business type

Types of Jobs - Operations

Contract type

Fixed-Term Contract

Job summary

Job Objectives:

  • Responsible for the review of investor documentation and the creation / maintenance of records
  • Liaising with colleagues, various CACEIS departments (locally and within the Group) and external investors and clients.
  • Participate in projects


Main Duties and Responsibilities:

·         Review investor FATCA, CRS and Due Diligence documents to ensure the information provided is correct and updated to the systems accordingly.

·         Engage with numerous department locally and within the Group as part of the tax reporting process

·         Ongoing reconciliation and maintenance of records to ensure reporting and tax returns are accurate.

·         Liaise with various departments (locally and within the Group) to ensure any issues are escalated and resolved.

·         Resolve enquiries by email and telephone

·         Project Management

·         Prepare periodic activity and/or process specific activity reports as requested.



Specific-purpose contract to cover for a Maternity Leave

Position localisation

Geographical area

Europe, Ireland



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Third level / business school qualification desirable.

Level of minimal experience

0-2 years


• The candidate should have a minimum of 1 years' experience within the funds industry
• The candidate should have a good understanding of the requirements of FATCA and CRS.
• The candidate should have TA and/or AML experience to assist with the role.

Required skills

• To be organised and methodical in their approach to work with an eye for detail.
• Self-motivated, innovative and astute problem solver. ‘Can-do' attitude.
• Proactive approach to problem solving with excellent time management
• Takes responsibility for work and can work well under pressure
• To be proactive in sharing information with other team members and assisting others when necessary.
• To become actively involved in departmental projects as and when required
• To be a self starter, enthusiastic, flexible and motivated to learn and develop as the department evolves
• Good interpersonal and communication skills and an ability to work on their own initiative

Technical skills required

• Computer literacy is essential, skilled in the use of Microsoft Excel and Word.