What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Senior Client Operations Officer, you will be responsible for day-to-day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Region: France

Working Hours: 9:00AM – 6:00PM (Malaysia time)

What will you do?

• Ensure all allocated corporate/income/tax events and instructions are processed, validated and authorized within required timeframes and strictly adhered to the service level agreement (SLA).
• Ensure entitlement entries carries the correct valuation in providing accurate Unit Price for net-asset-value (NAV) calculation.
• Review procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness).
• Provide feedback on agent network and vendor performance on any deviations from their service level agreement with CACEIS.
• Demonstrate high level of competency with the capability to validate overall processes with excellent accuracy.
• Provide coaching and support on operational activities to staffs to ensure all aspects of team’s activity are satisfactorily covered.
• Support the identification of new technology and operational improvements to effectively ensure accuracy, reduce costs and increase service quality.
• Assist Supervisor/Manager to build a cohesive team spirit within team that will foster CACEIS Values, client service focus, operational efficiency and an error free environment.

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

• Experience in a Global custody or related financial institution.
• Good technical knowledge of varying Corporate Actions/Income/Tax within different markets.
• Proficiency in the use of Microsoft Office products.
• Knowledge of Swift.

Nice-to-have

• Previous relevant industry knowledge.
• Relevant tertiary education.
• Willingness to take on new challenges, confident and self-motivated.