Informations générales
Entité
CACEIS est la filiale d'asset servicing des groupes Crédit Agricole et Santander, dédiée aux sociétés de gestion, compagnies d'assurance, fonds de pension, banques, fonds de private equity et real estate, brokers et grandes entreprises.
Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, agent de transfert, support à la distribution des fonds, solutions de Middle-Office et services aux émetteurs.
Avec 7 000 collaborateurs et un large portefeuille de clients, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux.
En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion. Tous nos postes sont ouverts aux personnes en situation de handicap.
Référence
2025-95582
Date de parution
14/01/2025
Description du poste
Type de métier
Types de métiers Crédit Agricole S.A. - Gestion des opérations
Types de métier complémentaires
Types de métiers Crédit Agricole S.A. - Gestion d'Actifs
Types de métiers Crédit Agricole S.A. - Commercial / Relations Clients
Intitulé du poste
STAGE - Digital & Client Services Officer H/F
Type de contrat
Stage
Durée (en mois)
6
Date prévue de prise de fonction
01/03/2025
Poste avec management
Non
Cadre / Non Cadre
Non cadre
Missions
The “3D” business line – which stands for Digital, Data & Dissemination – is dedicated to cover the entire value chain of services relying on the digital channel for the CACEIS Group. The Digital Client Services department is responsible for entering into relationships, providing services and reporting to clients via CACEIS digital and data applications.
With OLIS “Online Investors Services”, CACEIS’ clients have a centralised and direct access to all the services provided by CACEIS: custody, middle office, treasury, fund administration, etc. The OLIS team is the main and privileged clients contact for any questions relating to their daily activity and helps them to make the most of the functionalities of our portal.
During the duration of your internship, you will be part of the OLIS “Client Servicing” area. You will have the following duties/tasks:
· General assistance to the OLIS Client Servicing Team on tasks such as clients’ access creation, allocation of clients request via a Client Relationship Management “CRM” tool, etc.
· Follow-up of clients/data providers’ requests received by email,
· Permanent clients contacts with the “hotline” support,
· Dedicated Client’s allocation for all subjects related to OLIS responsibilities i.e Client assistance using all the tools, demos, support.
Our internship program is designed to provide students with an opportunity to experience what it’s like to work in the client servicing area as they take on roles similar to those of permanent staff. In addition, this internship will allow you to have an overview of the investment fund industry in Europe – especially one of the largest fund domicile Luxembourg - and their related services.
Localisation du poste
Zone géographique
Europe, Luxembourg
Ville
Esch-sur-Alzette
Critères candidat
Niveau d'études minimum
Bac + 3 / L3
Formation / Spécialisation
Business School / LEA / University with a major in Finance/ Economis / International Business or strong interest in the field of the asset management.
Niveau d'expérience minimum
0 - 2 ans
Expérience
Knowledge of the investment funds industry is an asset.
Compétences recherchées
Client service orientation
Has the capability to work independently and as part of a team
High degree of organizational skill with ability to prioritize/execute different tasks with sense of urgency
Problem-solving ability
Outils informatiques
General computer skills including Microsoft Word, Excel, PowerPoint
Langues
Solid verbal and written communication skills in English/French, another language is an asset
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