What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Manager, you are responsible to provide clients with timely, accurate and efficient processing of all Entitlement events and associated daily entries and to ensure that the investor/client is notified and/or paid as appropriate, to manage Operational risk, development of the team’s operational capabilities and to optimize operational efficiency and to support the Senior Management of Custody Malaysia in the continuous development of efficient and effective organization with a high focus on risk mitigation.

Region: France

Working Hours: 9:00AM – 6:00PM (Malaysia time)

What will you do?

• Lead the team in ensuring clients are provided with timely, accurate, and efficient processing of all Corporate Action events and associated daily entries. The team must ensure the client/ investor is notified and/or paid correctly & timely.
• Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas.
• Manage risks by proactively identifying potential issues and mitigating them; strive for satisfactory audit results and train team continuously on accurate operational procedures.
• Build a high-performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis.
• Provide strong leadership through promotion of values, communicating high quality standards and developing yourself against the leadership model. Leading by example, you are expected to meet all deliverables as requested by the senior management.
• Management of resources to ensure that all daily tasks are completed to ensure high quality of BAU deliverables are met within the deadlines.
• Leverage operational data (eg metrics, KPI, tracker logs etc) in driving business decisions and team performance.

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What will you do? (continuation)

• Ensure all client inquiries and concerns are responded to in an accurate, professional and timely manner.
• Builds strong relationship with business partners and stakeholders globally of Corporate Actions.
• Ensure that comprehensive up-to-date operating procedures are maintained and are easily accessible to the processing teams.

• Strong understanding in Corporate Action and/or Income of different markets and resourceful in navigating the organization
• Good command in English – ability to speak, write, converse with European stakeholders (both native and non-native English)

• At least 5 years of experience working in Custody back office or Middle Office asset servicing operations
• Knowledge to comprehend SWIFT messages
• Experience in managing end to end process of Corporate Action or Income
• Extensive experience in leading a team of 5 or more, or record of grooming multiple junior staff in their career

• Demonstratable strong accountability in the actions & deliverables of the team
• Demonstrated strong emotional intelligence, professionalism, and maturity in handling conflicting issues between stakeholders and/or team members
• Demonstrated strong business & commercial acumen
• Demonstrated strong critical thinking and decision making
• Strong sense of urgency in dealing with every issue