What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer of Settlements team in the Custody is responsible for processing and reporting with accurate and timely settlement of securities transactions. This role involves managing daily operations, coordinating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The Senior Client Operations Officer will execute complex daily operations, address operational issues with utmost urgency, implementing process improvements, and maintaining high standards of service delivery to clients. This position requires strong sense of ownership in assigned securities transactions, attention to detail, and a deep understanding of trade settlement processes and custody services.

Working hours: 9am to 6pm MYT

Region: France

What will you do?

• Responsible to ensure all securities trade processing and settlement follow-up activity within the designated cluster are completed within stipulate timeframe for each market relevant to trades.
• Perform checks and controls to ensure all issues are highlighted in reports and escalated to manager where applicable.
• Take charge to solve complex issues guided by procedure and guidance from more senior team members
• Ensure accuracy of processing is in accordance with operating procedure of the team
• Complete all reporting tasks and handle all queries in a timely manner.
• Diligent follow up on all open issues until complete resolution
• Escalate operational issues or any abnormality in according to local escalation protocol
• Guide junior team members in improving their technical competency
• Support the team manager in any ad hoc requests in relation to the team’s core business or departmental activities

• Strong technical understanding in trade settlement requirements and specific instruction format
• Strong understanding in the implications of failed settlement across all Asia and Middle East markets
• Strong understanding in the connection of upstream-downstream dependency of Custody Settlement with its stakeholders
• Strong comprehension in understanding an issue and problem-solving skills
• Clear and concise communication to coordinate a solution for trade issue among stakeholders

• Full understanding of market-specific processes such as Buy-In, market penalty calculation, Stock Connect and Bond Connect
• Personality of continuous learning & improvement
• Strong sense of responsibility in taking ownership of task deliveries and controls completion in a team
• Good understanding of ICSD, America, and European market requirements of settlements