What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional
clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Assistant Manager is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.

Region: Europe

Working Hours: 9am – 6pm

What will you do?

• Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
• Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
• They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.
• The Supervisor will monitor workloads and coach team members specifically on technical aspects of
  day to day operations, as well as dealing with and escalating matters of concern to the appropriate
  levels.
• Promote Cacies’s Values and Golden Rules.
  Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:

 Trade processing
 Dispatching
 Cash Processing
 Electronic Dealing
 Reporting
 Distribution

• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Perform quality checks or second level validation on output from the team.
• Ensure daily cut-offs are adhered to in accordance with the SLA.
• Ensure quality and timeliness around all activities.
• Ensure queries are managed effectively.
• Liaise with other department units to ensure high-quality service provided to clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues
  and events.
• Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times

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What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to
deliver trusted advice to help our clients thrive and communities prosper. We care about each other,
reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits,
  and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

• University degree or equivalent desirable

3-5 years of Transfer Agency or financial services industry in an operations environment.

• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to priorities workloads to meet tight deadlines. 
• Experience business administration and / or relevant operational knowledge and experience.