What is the opportunity?

CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 22/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

Region: APAC
Working Hour : 9am - 6pm

What will you do?

• Point of contact for servicing clients and interacting with the market and other providers
• Govern overall service delivery to clients, drive improvement of service quality
• Perform proactive servicing for a designated portfolio of dedicated product base
• Fostering a client centric mindset throughout the teams
• Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client satisfaction objectives
Continuous improvement
• Contributes to projects aimed at optimizing business performance (processes, equipment, information, systems, etc.)

Ethics, Compliance & CSR:

• Ensures the proper application of regulations in force and their operational within the Group.
• Integrates the principles of the CACEIS Code of Conduct into its activities.
• Ensures compliance with CACEIS policies, standards and procedures.
• Implements appropriate measures to prevent, detect and deter corrupt practices corruption.

Others:

• Understand the business line's strategic objectives and decisions, and translate them into coordinated action plans.
• Work as a team to understand strategic vision, its short- and long-term and adhere to it.
• When faced with several options or questions, seek and/or obtain from other actors all the information needed to make effective, informed decisions based on the relevance of the issue and in compliance with the company's.
• Take responsibility for the decision taken (personal commitment), defend it and/or convince others if necessary.
• Propose and implement all necessary actions, within the framework of a project,
• to manage the collective and/or individual impact of change (organization, processes, tools, etc.).
• Encourage team members to take initiative, demonstrate independent thinking and innovation; create the conditions that will enable them to develop and implement new ideas (helping others to dare)
• Keep abreast of developments of client, products & services, industry and market
• Upselling and client retention

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

An undergraduate or Master’s degree in Accounting, Finance, or other Business related field.

Typically 3 – 5 years of related experience in Client Servicing experience with operational experience in the product.

• Excellent communication (written and oral).
• Strong attention to details and technicalities and excellent organizational skills.
• Good interpersonal and multi-tasking skills.
• Good knowledge about Fund/Trust Industry and Financial Markets in general.
• Prior exposure to Operational Risk and the corresponding risk monitoring tools.
• A sense of urgency to achieve excellent results.
• Flexible, ability to cope with stress and pressure.

• Good computer skills.
• Technical skills and proficiency in MS Office applications including PPT, Excel, Word, and Outlook.
• Prior exposure to client query management and monitoring tools
• Operational experience in more than one product line