What is the opportunity?

The Business Coordinator (BC) may assist and support production and users, in particular by harnessing his/her expertise and by providing training. He/she is responsible for the continuous improvement of business processes and their quality reporting. Finally, he/she takes charge of or oversees technical-functional topics in relation to his/her business line and as assigned by his/her manager.


Region: France
Working hours: 9AM to 6PM

What will you do?

Quality & management of business processes

• Administer and support all types of knowledge bases and all documentation for the business-line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity
• Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional
• Monitor and enrich dashboards, quality indicators and reports for his/her
• Be aware of the procedures applicable to the activity carried out, be vigilant in the performance of your duties and anticipate the consequences of your actions, particularly on other CACEIS businesses and on the client

Production Tracking

• Depending on the unit's position: May monitor the proper integration of flows or production activities through appropriate applications and handle corrective actions and alerts if there are malfunctions
  In some cases, may also perform production activities
  
  

Project Management

• Write and/or assist with writing all types of deliverables, as a project manager or contributor, linked to project management, change management or trainings

User Assistance and Support

• Perform functional administration for a data repository or applications in compliance with the defined strategy 
• Manage client requests  (internal and/or external) to provide the functional response meeting the quality requirements as soon as possible.
• Provide assistance and support to his/her team and to any other CACEIS unit in the framework of one-off or recurring events 
• Within his/her area of expertise, participate in the ongoing training of employees to advance learning about production tools and business line technicalities or enhance the business line knowledge of teams 
• Consolidate and analyse complex requests, then respond to them within his/her scope or direct them to the appropriate teams

Activities which may require advanced expertise

• Evolution of impact:
  -       Evaluates the technical impact of regulatory changes on its business.
  -       Acquire knowledge of the regulatory framework and internal directives through training and promote and systematically implement the standard procedures for verifying compliance in order to detect malfunctions and inform the identified contacts 
• Referent:
  -       Is the technical referent of the profession

#LI-LC1

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

·         A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.

·         Leaders who support your development through coaching and managing opportunities.

·         A world-class training program in financial services.

·         A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

• Bachelor’s Degree or equivalent, Master’s degree is an added value.
• Certification in project management would be helpful but important to have Project management techniques (budget, planning, resources, risks, etc.).

What do you need to succeed?
Must-have

• Minimum 5-8 years of working experience in financial industry field.
• Able to work in English with any type of contact on complex topics.
• Punctuality/responsiveness.
• Able to lead a project with analytical ability to investigate/ anticipate/ initiative and drive until closure.
• Being organized/methodical.
• Cooperation/ability to work across functions.
  
  Nice-to-have
• Make informed decision and able to defend / challenge / convince others
• Structure and conduct an end-to-end project approach to achieve project objectives.
• Actively promote business transformation example: use the advanced functionalities of office software, and to anticipate evolving needs applicable to his/her the business lines.
• Innovate to ensuring the sustainability of the operations and its future performance
• Promote collaboration and cultivate strong network relationships to create added value for his/her activity.
• Manage or coordinate in a clear and efficient way with internal and/or external stakeholders of business lines, regularly monitor the progress and performance in line with the objectives of the business lines.
• Allocate and organize resources to carry out an activity and decide on the actions required, based on regular performance measurement, to optimize the achievement of defined objectives.
• Manage the budget by identifying and analyzing the gaps between forecast and actual, produce associated dashboard and take the necessary measures