General information
Entity
CACEIS est la filiale d'asset servicing des groupes Crédit Agricole et Santander, dédiée aux sociétés de gestion, compagnies d'assurance, fonds de pension, banques, fonds de private equity et real estate, brokers et grandes entreprises.
Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, agent de transfert, support à la distribution des fonds, solutions de Middle-Office et services aux émetteurs.
Avec 7 000 collaborateurs et un large portefeuille de clients, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux.
En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.
Reference
2025-105063
Publication date
17/12/2025
Job description
Business type
Types of Jobs - Sales / Customer Service
Complementary business types
Types of Jobs - Asset Management
Types of Jobs - Operations
Job title
Client Support Manager - Private Equity Real Estate Solutions H/F
Contract type
Permanent Contract
Management position
No
Job summary
Within our PERES department, you will join the Depositary Operations team, responsible for maintaining customer relations and improving service quality in response to operational requests.
As a Client Support Manager, you will be responsible for monitoring customer satisfaction. In this role, you will be the primary point of contact for clients. Your knowledge of Depositary Operations Services and Cash, as well as your mastery of the tools associated with this activity, should enable you to answer the majority of client questions. For requests that you cannot address alone, you will be able to mobilize resources from the business line and/or other business lines.
Your main responsibilities will therefore be:
- Process and analyze customer requests,
- Work closely with operational teams to resolve these issues,
Define, implement, and monitor medium- and long-term action plans to correct recurring issues and anticipate customer dissatisfaction,
Monitor the production of customer KPIs,
Represent your business line at periodic client meetings (Operations Committee, Service Review, etc.) and internal meetings (Client Team Meetings).
You will thus occupy a strategic role and actively participate in increasing customer satisfaction, ensuring the quality of the services provided by the department and the progress of action plans that contribute to optimizing customer satisfaction.
Resolving customer requests across all PERES activities will allow you to gain a comprehensive view of the department's various functions.
Position location
Geographical area
Europe, Luxembourg
City
Esch-sur-Alzette
Candidate criteria
Minimal education level
1-year Master's (M1)
Academic qualification / Speciality
You have a degree in Finance, Economics or Commerce.
Level of minimal experience
3-5 years
Experience
You have at least two years of experience in operations management and would like to use it to improve customer relations.
Required skills
Knowledge of alternative investment funds.
You think and act with discernment.
You communicate fluently in English, both written and spoken.
You know how to manage pressure and stress.
Leadership
Technical skills required
Proficiency in the Office Pack.
Languages
Fluency in French and English. A third language is an asset for the position.
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