What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Tax operations Manager, you are responsible to provide clients with timely, accurate and efficient processing of Tax Operations and deliverables to ensure that the investor/client obtain favourable tax status in their transactions and payments. This includes timely placement of clients’ tax documents with our agents and engage with the relevant

Region: France

Working Hours: 9:00AM – 6:00PM

What will you do?

• To support client in securing favourable tax relief at source and where applicable to file tax reclaim submissions to obtain favourable tax rates incurred on transactions and payments
• To ensure review and submit relevant tax documents and forms to our agents to ensure clients’ tax status are up to date and in adherence to market requirements  
• To engage and support our clients on relevant queries on tax matters and engage with relevant stakeholders such as account managers, client service teams and adjacent operations teams where required in a timely manner.
• To connect with the relevant tax authorities and adhere to the relevant tax guidelines and rules thereby ensuring our clients’ full compliance to the requirements at all times.
• Build a high performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis. 
• Provide strong leadership through promotion of values, communicating high quality standards and developing yourself against the leadership model. Leading by example, you are expected to meet all deliverables as requested by the senior management.
• Management of resources to ensure that all daily task are completed to ensure high quality of BAU deliverables are met within the deadlines.
• Leverage operational data (eg metrics, KPI, tracker logs etc) in driving business decision
• Ensure that comprehensive up-to-date operating procedures are maintained and are accesible

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

• Minimum 5 years of management experience working in Asset Servicing industry pertaining to Tax operations.
• Strong understanding in Tax operations of key markets in Europe and the Americas.

• Extensive experience in leading a team of 5 or more, or record of grooming multiple junior staff in their careers.
• Demonstrate strong accountability in the actions & deliverables of the team.
• Strong comprehension in understanding an issue and problem-solving skills.
• Excellent command in English – ability to speak, write, converse with European stakeholders (both native and non-native English) with clear and concise communication to coordinate event between stakeholders.
• Strong sense of urgency in dealing with every issue.
• Strong understanding of escalation and adherence to controls.
• Results-oriented mindset while maintaining empathetic leadership.

Nice-to-have

• Experience in Custody operations not limited to Corporate Actions, Settlements, payments and cash management.
• Demonstrated strong emotional intelligence, professionalism, and maturity in handling conflicting issues between stakeholders and/or team members.
• Demonstrated strong business & commercial acumen.
• Demonstrated strong critical thinking and decision making.