CACEIS Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 22/5 operational capability.  The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally. 

The Senior Client Operations Officer, Fund Distribution Services is responsible. To prepare and process Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s. Being responsible for accuracy and punctuality of data sent to Fund Managers. Work in collaboration/interact with other teams within the Fund Distribution Services department and other teams within the companies. Responsible for assisting the Supervisor to lead the team and being the point of contact in the absence of supervisor to ensure complete shift coverage 

Supporting Region: Lux 

Working Hours: 3pm -12am or 4pm -1am

What will you do?
• Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
• Generate distributions, process payment and ensure timely reporting to client
• Generate the Regular Savings Plan and process direct debit file.
• Processing and checking of function dependent on file upload and extract to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files.
• Dealing with any errors and exceptions of dependent file uploads and extracts.
• Providing clear and concise internal communication where necessary. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.
• Provide high quality and professional client service.
• Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)
• Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, Review and monitor the client workflow queue to ensure all items are actioned with SLA, Maintain the integrity of data.
• Ensure ongoing productivity especially when less staff available and at times of high volumes (such as distribution periods) (by providing back-up relief for staff who are absent, on leave)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

University Degree or equivalent

What do you need to succeed?
Must-have

• 2 years of Transfer Agency or financial services industry in an operations environment.
• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to priorities workloads to meet tight deadlines.