What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9am – 6pm

Region: Europe (e.g. Luxembourg, Ireland, Switzerland)

What will you do?

• Fee Schedule/fee agreement interpretation & setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection
• Generate invoice, perform control and provide justification on trend analysis
• Validate invoice and send to client
• Follow up on aged receivables (unpaid outstanding invoices)
• Verify client’s authorization on invoice payment
• Justify break items on invoice payment mismatch against invoice amount
• Validation on high-risk processes
• Allocate and monitor tasks (e.g. client allocations) to team members
• Investigate and provide response to client/Client Facing teams within KPI’s timeline
• Coordinate with all related stakeholders to provide a consolidated response to client’s query
• Perform fee impact calculation on potential invoice undercharge/overcharge queries
• Provide support on departmental or enterprise-wide initiative/projects

#LI-NA1

What do you need to succeed?

Must-have

• At least 3 years working experience on related process or industry
• Proficient in business language (English)
• Proficient in Microsoft Office applications (e.g. Outlook, Teams, Excel, Word, Power Point, Access)
• Proficient in Organizational skills and Communication skills
• Experience on Financial Services industry (e.g. Fund/Investor Services)

Nice-to-have

• Experience on client billing process and/or account receivables process
• Understanding and application of Fee Schedule/Fee Agreement with client
• Understanding of Products offered to clients and its Operational nature
• Experience in SQL or Excel VBA

Tertiary educated with relevant background - accounting, finance, business management, investment banking, etc.

• At least 3 years working experience on related process or industry
• Experience on Financial Services industry (e.g. Fund/Investor Services)

• Proficient in Organizational skills and Communication skills
• Experience on client billing process and/or account receivables process
• Understanding and application of Fee Schedule/Fee Agreement with client

Experience in SQL or Excel VBA