CACEIS Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 22/7 operational capability.  The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally. 

The Supervisor, Transaction Management, is responsible for overseeing the accurate and timely operation of agreed processes supporting the Transaction Management and Ownership Verification functions across the range of Private Capital Services structures supported by the business, for reviewing the work of other Transaction Management administration team members in support of the ‘maker checker’ process control function, and for the execution of complex transaction management processes and control functions.
Will support the organization of the day-to-day work of the Transaction Management administration team, act as a first escalation point for the Transaction Management oversight team in the home location and support the coaching and development of new and developing team members.
 All audit and regulatory requirements must be clearly satisfied, and key service level agreements met as evidenced through the timely and accurate completion of processes.
 A deep understanding and exemplary execution of mandatory escalation processes in accordance with agreed procedures when required is essential.
 

• Organization of the day-to-day work of the Transaction Management administration team with a focus on the effective management of workflows and efficient and timely completion of delivered services.
• Act as a first escalation point for the Transaction Management oversight team facilitating constructive communication and query resolution.
• Support the coaching and development of new and developing team members through active participation in ‘on the job’ training initiatives and setting an example to promote model behaviors.
• Oversee the accurate and timely execution of agreed processes supporting the transaction management functions across the range of Private Capital Services structures supported by the business.
• Ensure all audit and regulatory requirements are clearly satisfied and key service level agreements met as evidenced through the monitoring and controlling the timely and accurate completion of processes.
• Deep understanding and exemplary execution of mandatory escalation processes in accordance with agreed procedures when required.
• Execution of complex processes and control functions and

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including performance based bonuses, flexible    benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Undergraduate or degree in Accounting or Finance or any other related fields.

Minimum 4+ years in relevant operational knowledge and experience.

• Experience in transaction management and / or business administration, preferably with a focus on fund structure.
• Good written and verbal communication skill.
• Ability to use initiative.
• Excellent attention to detail.
• Good interpersonal skills.
• Ability to work as part of a team or alone to achieve collective goals.
• Excellent organization skills and ability to priorities team workloads to meet challenging deadlines.
• Able to work under pressure and set an example to other team members to promote model behaviors.
• Previous experience of managing team workflows.
• Previous experience of coach developing team members.
• Deep understanding of and exemplary adherence to escalation protocols at all times.
• Transaction management system knowledge: FOCUS BLS or equivalent applications. Excel and other Microsoft Office applications

• Technically proficient Transaction management control and procedural knowledge.
• Robust transaction management and workflow management experience.
• Competent, relevant regulatory knowledge.
• Accounting and / or financial reporting experience.
• Regulatory awareness.