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Client Support Manager

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Vacancy details

General information

Entity

CACEIS est la filiale d'asset servicing des groupes Crédit Agricole et Santander, dédiée aux sociétés de gestion, compagnies d'assurance, fonds de pension, banques, fonds de private equity et real estate, brokers et grandes entreprises.

Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, agent de transfert, support à la distribution des fonds, solutions de Middle-Office et services aux émetteurs.

Avec 7 000 collaborateurs et un large portefeuille de clients, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux.

En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion. Tous nos postes sont ouverts aux personnes en situation de handicap.



  

Reference

2024-94555  

Publication date

03/12/2024

Job description

Business type

Types of Jobs - Operations

Complementary business types

Types of Jobs - Asset Management
Types of Jobs - Sales / Customer Service

Job title

Client Support Manager

Contract type

Fixed-Term Contract

Management position

No

Job summary

PURPOSE

The incumbent is responsible as direct and main contact for the timely and accurate delivery of Client support for all fund administration requests and project execution.

PRIMARY RESPONSIBILITIES

  • Main contact for fund administration requests of dedicated clients, supporting about 2 to 10 clients for onshore and offshore funds in Luxembourg.
  • Direct and main contact for fund administration requests of dedicated clients
  • Ensure the accuracy, timeliness and completeness of all fund administration related Client requests.
  • Accountable for ongoing satisfaction of clients by ensuring deliverables meet client needs and expectations.
  • Support the establishment of an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Client deliverables.
  • Ensure that all Client information are documented and archived and updated on a regular basis (prospectus, fee agreements…)
  • Special Events Execution (Merger, Liquidations, New Class…)
  • Continuously identify opportunities to enhance our service and value proposition for our clients.
  • Stay current with external environment that governs and influences the business.
  • Support to Purple layer as per SLA
    Audit Coordination for FA related topics

AUTHORITIES, IMPACT, RISK

  • Incumbent must strictly adhere to established departmental standards, policies and procedures
  • Follow company internal policies and procedures
  • Ensure that information to customer follow company internal policy and procedures


KEY RELATIONSHIPS

  • Reporting relationship with business line Management
  • Counter parts in global operations such as Malaysia office.
  • Sales and Client Services Manager teams
  • Clients and Customers
  • Internal & external audit.
  • Financial Reporting and Tax
  • Fund Administration Support
  • Shareholder Services
  • Shared Services
  • Securities Services

Supplementary Information

TIME ALLOCATION

Client Support: 75%
Projects: 20%
Smartsourcing support: 5%

Position location

Geographical area

Europe, Luxembourg

City

Luxembourg

Candidate criteria

Minimal education level

1-year Master's (M1)

Academic qualification / Speciality

Diploma accounting/finance or business concentration or equivalent experience.

Level of minimal experience

6-10 years

Experience

06-10 years financial services industry experience in an operations environment.

Required skills

  • Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff.
  • Good communication, presentation and negotiation skills.
  • Good innovation and change management orientation.
  • Good business acumen and profit orientation.
  • Risk management and mitigation focus.
  • Proven organizational and time management skills
  • Track record of developing and implementing innovation and change.

Technical skills required

Office pack

Languages

Fluent in English & French, German or Italian is an advantage