General information
Entity
CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.
Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.
With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide
By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference
2023-84355
Publication date
18/12/2023
Job description
Business type
Types of Jobs - Finance / Accounting
Complementary business types
Types of Jobs - Others
Job title
Manager, Shareholder Services M/F
Contract type
Permanent Contract
Expected start date
01/02/2024
Management position
Yes
Job summary
As a Manager, Shareholder Services, you will be accountable to manage and motivate the team to produce consistently high quality Transaction Processing, regularly exceed required Service Level Agreement & KPI/KQI targets, regularly receive positive feedback from clients and the wider CACEIS Investor Services community, continue to develop skills & abilities individually and for direct report.
Region: Lux
Working hours: 3:00PM -12:00AM / 4:00PM – 1:00AM
What will you do?
- Leading & motivating teams/attending to daily staffing items.
- Monitor workflows including working with the Supervisors and others to effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning).
- Review business practices and implement changes.
- Deal with escalated issues/queries (i.e. Perform escalation of issues with financial/regulatory impact to Senior Management upon identification).
- Meet with clients (i.e. Client Due Diligence Visits).
Position location
Geographical area
Asia, Malaysia
City
Cyberjaya
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Must-have
- An undergraduate or Master’s degree in Accounting, Finance, or other Business related field.
Level of minimal experience
6-10 years
Experience
- Typically 5 – 8 years of relevant industry experience and operational Management experience.
- Good knowledge about Fund/Trust Industry and Financial Markets in general.
- Prior exposure to Operational Risk and the corresponding risk monitoring tools.
- University Degree or equivalent.
- Excellent attention to detail.
- Good interpersonal skills and networking skills with all stakeholders.
Languages
English (Fluent)
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