What is the opportunity?

CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.  Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations.  The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.  The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.    
The Shareholder Services Manager, PCS Malaysia will assure the organisation of the day-to-day work of the Shareholder Services administration team, act as an escalation point for the oversight teams in the ‘home country’,and support the coaching and development of new and developing team members.

Supporting region : Luxembourg
Working Hour : 6am -3pm or 7am -1am

What will you do?

• Manage and motivate the team to conduct consistently accurate, timely and competently delivered transaction management services, ensuring day to day operations within the team are efficient and productive.
• Act as local PCS Shareholder Services SME and lead interface with centres of expertise for PCS services and Oversight
• Continuously develop skills & abilities individually and for direct report
• Foster a client mind-set to ensure delivery of the services to internal and external clients within prescribed timeframes with a high level of quality.
• Focus on quality, efficiency and risk mitigation programs and continuous development, with a focus on risk mitigation in order to regularly exceed required Service Level Agreement & KPI/KQI targets as attested by positive feedback.
• Support and lead recruitment and team development to assure the continuing capability and capacity required to enable disciplined best execution of all client focused initiatives, to include hiring, people development, team structuring, workflow oversight, and change and on boarding tracking and stakeholder management.
• Through participation in working groups and other forums, support the shared objectives of Client Operations, Malaysia.

What do you need to succeed?
Must-have 

• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organisation skills, ability to prioritise workloads to meet tight deadlines.
• Operational Management experience.
• Good knowledge about Fund/Trust Industry and Financial Markets in general and familiarity with illiquid asset classes such as real estate, private held equity.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial service.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Business administration or professional qualification (e.g. accountancy)